FAQs
How long does shipping take?
- Shipping times vary depending on your location and the shipping method chosen. We will provide estimated delivery times at checkout, allowing you to plan accordingly.
Can I request samples before making a purchase?
- Yes, we offer sample ordering options, allowing you to see and feel the materials before committing to a purchase. This is especially helpful when trying to match flooring to existing decor or furnishings.
Are installation services available?
- While some flooring stores offer installation services, we focus solely on providing high-quality materials. We provide much better service by offering just the product. ften, companies bundling both product and installation inflate their prices, presenting an illusion of affordability in the product while charging exorbitantly for installation. We advocate for transparency and value, urging our clientele to seek quotes from independent contractors dedicated solely to installation services. You will see that purchasing the flooring from us and using a reputable contractor will not only save you money but typically give you a much nicer installation. Remember, local flooring stores are also making money on the installaction. We may be able to find reputable contractors in your area or provide installation guides to assist you with DIY installation.
What payment methods are accepted?
- We accept all major credit cards (Visa, Master Card, American Express, Discover). We also accept electronic check payment, bank wire and ACH. For financing options, we accept Affirm starting at 0% interest. Please visit our affirm page for more details.
Can I cancel my order after it's been placed?
- In most cases, we all you to cancel your order before the order has been processed. However, once the order has been processed, cancellations may no longer be possible. Contact our customer service team for assistance with order cancellations. If the order has already shipped, you will need to file a claim for returned merchandise.
Do online flooring store provide warranties?
- Yes, all our flooring products online come complete with the manufacturers full warranty. If you have a manufacturer claim, you will place the claim directly with us and we will deal with the manufacturer so you don't have to.
Shopping at an online flooring store offers a myriad of benefits, including convenience, extensive selection, competitive pricing, and expert guidance. Whether you're embarking on a home renovation or commercial project, the seamless shopping experience provided by online stores makes it easier than ever to find the perfect flooring solution for your space.