Return Policy

At our company, customer satisfaction is our top priority. We go above and beyond to ensure your needs are met and your purchasing experience is hassle-free. One aspect we focus on is guiding you through the process of measuring your space accurately, preventing any unnecessary overestimation or underestimation. The only instance where you might need to return excess materials is if you happen to overestimate your requirements.

Returns for Flooring:

We kindly request your understanding that in most cases, we offer our new flooring products at wholesale or below wholesale prices, allowing you to save significantly. If you find yourself with 1 to 3 unused cartons of materials after completing your flooring project, we recommend keeping them for potential repairs or in case the flooring becomes unavailable.

Please review our current policy on material returns:

1. Accessories such as trim, underlayment, glue, etc., are non-returnable.
2. Certain flooring options have a No Return policy imposed by the manufacturer or distributor. If this concerns you, please consult your sales representative before making a purchase.
3. Returns are not accepted for any tile flooring products such as porcelain, ceramic, glass etc.
4. We accept returns for 4 or more cartons of flooring. Returns for less than 4 cartons will not be allowed.
5. All returned cartons must be in their original factory-sealed condition. Opened or damaged cartons will not be eligible for credit.
6. Before making a return, you must obtain a return authorization from our office. You can request a return authorization within 30 days of receiving your order. Returns will not be accepted after the 30-day period.
7. Once a return authorization is issued, the material to be returned must be delivered to a designated freight terminal.
8. Customers are responsible for covering the return shipping charges.
9. Once we receive the returned material, we will process a credit or refund. Please note that this process typically takes 4 to 6 weeks from the date of material receipt.
10. If you decide to return any portion or the entire order, you will be responsible for the actual original freight charge*, return freight charge, and any applicable restocking fee, typically ranging from 20% to 40% of the order.

How to Return a Product

If you decide to initiate a return for any reason, we value your feedback and would like to assist you throughout the process. Simply file a claim or reach out to our dedicated team at (800) 764-1212. Our friendly and knowledgeable specialists will be delighted to guide you step-by-step in completing your return.

Please note that all returns must have a claim filed by the customer and require a valid Return Authorization Number (RA). To obtain a Return Authorization Number, customers must contact file a claim within 30 days of receiving their order. After 30 days from the date of delivery, the order will be considered closed, and no return can be authorized.

Once you have obtained your Return Authorization Number, it is crucial to prominently display your RA# on the exterior of the package. This number serves as an internal tracking reference to ensure a prompt issuance of your credit.

Important Note: getfloorsonline.com exclusively accepts returns when a return authorization number has been provided. Any returns without a valid RA number will be declined.

Non-Returnable Items

1. Items that have been opened, installed, damaged or used. Installation is considered full acceptance of the material in the condition it was received.
2. Accessories such as trim, underlayment, glue, etc.
3. Final Sale, clearance, or discounted items
4. 3 cartons or less
5. Special order items
6. Products delivered more than 30 days ago.

Note: If you have any inquiries, feel free to contact us at (800)-764-1212

*The actual original freight charge mentioned does not correspond to the freight charge listed on your invoice. In most cases, the actual freight cost we bear for delivering your order is higher than the amount specified on your invoice.