Logistics & Fulfillment

Complete Flooring Logistics Solutions

We specialize in delivering flooring and related materials throughout the United States and Canada, with international shipping available upon request. Our extensive carrier network provides competitive rates and reliable service for your flooring projects, ensuring quality products reach you at affordable prices.

Competitive Rate Guarantee

Our industry-leading shipping rates come with on-time delivery through partnerships with top-rated freight carriers. Your materials arrive quickly and in excellent condition. While shipping isn't free, our exceptional service and competitive pricing deliver outstanding value for your investment.

Delivery Timeline

Orders are processed within 1-3 business days of submission. Standard delivery takes 7-10 business days within the contiguous United States, with tracking information provided once shipped. Extended delivery times apply to Alaska, Hawaii, Canada, and international destinations. We'll notify you immediately if any items are backordered and present your available options.

These timelines do not account for adverse weather, carrier delays, or any other issues beyond our control.

Important: Address changes after shipment incur additional charges. And in some instances may not be able to be changed.

Delivery Process

  • All shipments arrive via LTL or full truckload freight service on pallets
  • Tracking numbers with carrier contact information provided at shipment
  • Curbside delivery only - carriers cannot bring materials inside due to insurance restrictions
  • Adult signature (18+) required - signer assumes responsibility for materials
  • The customer is responsible for moving materials from the curb to the final location
  • Immediate inspection required - note any damage or missing items on the delivery receipt to enable claims processing (see our Receiving Guidelines for details)

Note: Refused deliveries or missed appointments result in additional shipping and storage fees.

Shipping Requirements

Due to freight carrier requirements, all flooring shipments use common carriers (no UPS/FedEx available). Minimum order value of $800 applies.

Questions?

Our team is here to help with any shipping questions or concerns. Contact us anytime for assistance.